Terms and Conditions

Terms & Conditions

Effective date: June 9, 2026

1. Introduction

These Terms & Conditions govern your use of the UnitedMed UK website at www.unitedmeduk.com and the services we provide. UnitedMed UK is a UK online pharmacy that supplies a range of pharmaceutical products to customers across the United Kingdom, including ADHD medications, sleeping tablets, pain relief treatments, and other prescription and over-the-counter medicines.

By accessing our website or placing an order, you agree to these terms in full. Please read them carefully before you use our service. If you do not accept these terms, you should not use our website or place an order.

In these terms, “we”, “us”, and “our” refer to UnitedMed UK. “You” and “your” refer to the customer using our website or buying our products.

2. Use of Website

Our website gives you a simple way to browse and order from a trusted online pharmacy. You agree to use the site lawfully and only for genuine ordering and information purposes.

You agree not to:

  • Use the website in any way that breaks UK law or regulation.
  • Attempt to gain unauthorized access to our systems, accounts, or data.
  • Interfere with the security or normal operation of the website.
  • Submit false, misleading, or incomplete information when placing an order.

We may suspend or restrict access to the website at any time if we believe these terms have been breached. We aim to keep the site available at all times, but we cannot guarantee uninterrupted access.

3. Ordering & Eligibility

To order from our UK online pharmacy, you must be at least 18 years old and legally able to enter into a contract. By placing an order, you confirm that you meet these requirements.

You are responsible for the accuracy of the details you provide. This includes your name, delivery address, contact information, and any health information required for an order. We cannot process or fulfill an order correctly if these details are wrong or incomplete.

An order is an offer to buy products from us. We accept your order only when we confirm it and begin processing. We reserve the right to refuse or cancel any order at our discretion, including where stock is unavailable or where an order does not meet our requirements.

4. Prescription Medicines

Some products are prescription-only medicines and require a valid prescription before we can supply them. Where a product is prescription-only, this is made clear during the ordering process.

For certain treatments, you may need to complete a short online health questionnaire. A healthcare professional reviews this information before an order is approved. We may decline to supply a medicine where it is not suitable or where the required information has not been provided.

Prescription and over-the-counter treatments should always be used as directed. Read the patient information leaflet supplied with your medicine, and speak to a doctor or pharmacist if you have any concerns about a product or your health.

5. Payment Terms

All prices are shown in pounds sterling and include applicable charges where stated. Payment must be received and confirmed before an order is processed and dispatched.

We accept the following payment methods:

5.1 Bank Transfer

You can pay by bank transfer using the account details provided at checkout. Your order is processed once we receive and confirm the full payment. Please note that bank transfers may take time to clear, which can affect your dispatch date.

5.2 Cryptocurrency

We accept cryptocurrency payments for added flexibility. When you choose this option, payment instructions are provided at secure checkout. Your order is processed once the transaction is confirmed on the relevant network. Cryptocurrency values can change quickly, so the amount payable is based on the rate shown at the time of payment.

We use secure checkout to help protect your payment and personal details. If a payment fails or cannot be confirmed, your order will not be processed until the issue is resolved.

6. Delivery

We deliver across the United Kingdom using Royal Mail. Delivery options and estimated timeframes are shown at checkout so you know what to expect before you complete your order.

Orders are typically dispatched within 24 hours of confirmed payment, subject to stock and order checks. Estimated delivery times begin once your order has been dispatched, not when it is placed.

Delivery is discreet. Your order arrives in plain, carefully concealed packaging that protects your privacy from dispatch to your doorstep.

Delivery times are estimates and not guaranteed. Delays can occasionally happen for reasons outside our control, such as:

  • Disruption within the Royal Mail or wider postal network.
  • Late deliveries from our suppliers.
  • Unusually high order volumes or seasonal demand.

If your order has not arrived by the expected date, please allow a little extra time, then contact us at support@unitedmeduk.com so we can look into it.

7. Returns & Refunds

We want you to be satisfied with every order. If a product arrives incorrect, damaged, or faulty, please contact us promptly so we can put things right.

Return and refund requests are handled in line with our Refund & Return Policy, which sets out eligibility, timeframes, and the steps to follow. Please review that policy for full details before submitting a request.

To start a return or refund, contact our customer support team at support@unitedmeduk.com within seven days of receiving your order.

8. Cancellations

If you need to cancel an order, please contact us as soon as possible at support@unitedmeduk.com. We may be able to stop your order if it has not yet been dispatched.

Orders are usually dispatched within 24 hours of confirmed payment, so contacting us quickly gives us the best chance to help. Once an order has been dispatched, cancellation may no longer be possible.

9. Liability & Disclaimer

We provide our website and products with reasonable care and skill. The information on our website is for general guidance only and does not replace advice from a doctor or pharmacist.

You should always read the usage and dosage information supplied with your medicine and follow it closely. Speak to a healthcare professional before starting a new medicine, if your symptoms change or worsen, or if you are unsure whether a treatment is right for you.

To the fullest extent permitted by law, we are not liable for:

  • Loss or damage caused by misuse of a product or failure to follow supplied instructions.
  • Delays or non-delivery caused by events outside our reasonable control.
  • Indirect or consequential losses arising from your use of our website or products.

Nothing in these terms limits or excludes our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence.

10. Privacy & Data Protection

We take your privacy seriously and handle your personal information responsibly. We process your data in line with UK data protection law and only use it for purposes such as fulfilling your order, providing support, and meeting our legal obligations.

For full details on how we collect, use, and store your information, please see our Privacy Policy. If you have any questions about your data, contact us at support@unitedmeduk.com.

11. Intellectual Property

All content on the UnitedMed UK website is our property or used under license. This includes text, graphics, logos, page layouts, and product information.

You may view and use the website for your own personal ordering and reference. You may not copy, reproduce, distribute, or use our content for commercial purposes without our written permission.

12. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our service, our products, or the law. The latest version is always available on our website, with the effective date shown at the top of the page.

Your continued use of the website after any update means you accept the revised terms. We recommend reviewing this page from time to time so you stay informed.

13. Contact Us

If you have any questions about these Terms & Conditions, your order, or our service, our customer support team is here to help.

We aim to respond quickly and resolve any issue as smoothly as possible. As a trusted online pharmacy in the UK, we are committed to clear, fair, and transparent service from start to finish.