Refund & Return Policy

Last updated: June 8, 2026

Introduction

At UnitedMed UK, we want you to be happy with every order you receive. If something isn’t right, this policy explains how our refunds and returns work and what you need to do next. We’ve kept the process simple, fair, and easy to follow. If you have a problem with an order, please contact our customer support team and we’ll be glad to help.

When to Contact Us

We ask that you check all items carefully as soon as your order arrives. If you spot a problem, please get in touch with our support team within seven days of delivery so we can look into it quickly.

You may be eligible to request a return if:

  • The product you received is not what you ordered.
  • One or more items from your order are missing.
  • Your order arrived damaged or broken.
  • There is another fault with the product you received.

Contacting us early helps us resolve the issue faster and arrange the next steps with as little hassle as possible.

Returns

Before we can process a return, we may need to inspect the items in question. To get started, please reach out to our customer support team by email or through the contact form on our website.

Once you’ve let us know about the problem, we’ll send you clear instructions on how to return the items to us. Please follow these steps so your return can be handled smoothly.

Please note that if damage occurs after your order has been delivered and accepted, we may not be able to accept a return or issue a refund for those items.

Refunds

You have seven days from the day you receive your order to submit a return request. We’re unable to offer a replacement or refund for medications that have been used after a problem was identified, so please contact us before using any affected product.

Refunds are issued at our discretion once we’ve reviewed your request and, where needed, inspected the returned items.

If your order hasn’t arrived by the expected date, please allow a little extra time before contacting us. Delays can occasionally happen for reasons outside our control, such as:

  • Disruptions within the postal or courier network.
  • Late deliveries from our suppliers.
  • Unusually high order volumes.

Please also note that we cannot process a refund where incorrect delivery details, such as an inaccurate postal address or contact information, were provided at checkout.

Cancellations

If you’d like to cancel an order, please contact us as soon as possible. We may be able to stop your order if it hasn’t yet been dispatched. As orders are typically dispatched within 24 hours of being placed, reaching out quickly gives us the best chance to help.

Chargebacks

We do not accept chargebacks. If you have any concerns about an order or payment, our customer support team is available around the clock to assist you, and we’ll always aim to find a fair solution. We reserve the right to suspend access to our service if a chargeback is filed.

Further Help

For more information, please visit our Frequently Asked Questions page, where you’ll find answers to many common queries. If you still have questions or need a hand with a return, refund, or cancellation, please get in touch using the contact details on our website. Our team is here to help, 24/7.